You can initiate a return within 48 hours after delivery/collection for Eligible reasons:
- Eligible reasons – wrong, damaged, defective, incomplete, wrong-size and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process).
When returning an item, Ensure all seals, tags and accessories are left intact and the item is in its original packaging.
NOTE: Swiss Packaging Limited recommends that you:
- Use a carrier that offers shipment tracking for all returns, and
- Either insure your package for safe return to Swiss Packaging Limited or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
Our support team will contact its investigation on the said product and thereby communicate to you on the way forward. We will then determine whether or not it meets the threshold for a replacement or refund of the same as per our return policy.
Return & Refund Policy terms are subject to change without notice.